Terms of Use

Welcome to Joy Division Padel! By using our website www.joydivisionpadel.com and its sub-domains, you agree to abide by the following Terms & Conditions. Joy Division Padel Sdn Bhd operates this website and provides the associated services. Please read these terms carefully before making a booking or using our services.

1. General Terms

1.1 Eligibility:

If you are below 18 years of age, you must obtain permission from a legal guardian to place an order or make a booking on our website. By using the purchase functionality and/or placing an order, you accept these Terms & Conditions.

1.2 Amendments:

Joy Division Padel reserves the right to amend these Terms & Conditions at any time. Any changes will take effect no earlier than thirty (30) days after the revised Terms & Conditions have been made available on the website.

2. Booking and Vouchers

2.1 Booking Rates:

Court Booking Rates: Court booking rates can be referenced on our website. Joy Division Padel reserves the right to change these rates at any time.
Standard Booking Rate: You can choose your court dates within 14 days from today.
Advance Booking Rate: For bookings beyond 14 days and up to 30 days from today, an additional RM20 per hour will apply.
Multi-Court Booking: You can book multiple courts in one go, the time slots must be consecutive!

2.2 Vouchers:

For every booking made for court use or coaching sessions, a food & beverage voucher will be generated in the customer’s profile. This voucher can be used at Joy Division Padel’s Cafe and Bar, located at Lot 20D, Jalan Penchala, 46050 Petaling Jaya, Selangor, Malaysia. Customers can check the voucher details, including its validity and expiry, under their user profile on joydivisionpadel.com.

2.3 Special Events and Tournaments:

In case of special events or tournaments, Joy Division Padel reserves the right to contact customers to postpone or re-arrange their booking slot to another time. We will make reasonable efforts to accommodate your preferences and minimize any inconvenience.

3. Ordering and Purchase

3.1 Review and Availability:

Before completing your order, you will be given the opportunity to review your selection, including checking the quantity, total price, and correcting any input errors that might prevent you from placing the order successfully. Joy Division Padel does not guarantee that all items included in your selection are in stock at the time of your ordering. This means that items in your shopping cart are not reserved and may no longer be available once you place your order. In the event that an item is unavailable, we will contact you as soon as possible using the contact information provided at the time of placing your order.

3.2 Order Confirmation:

After completing your order on joydivisionpadel.com, you will receive an order summary via the email address provided during profile sign-up. The order summary will include your order number, the details of the purchased items, and the total pricing. Please note that the order summary is not an acceptance of your order but simply an acknowledgment that we have received it. Once the order is processed, payment is successfully received, and we have confirmed the availability of the items and the completeness of all required information, you will receive an email confirmation of your purchase at the same email address. You can also track the order confirmation in your user profile on joydivisionpadel.com.

3.3 Order Acceptance:

We reserve the right, at our discretion, not to accept your order.

4. Prices

4.1 Price Changes:

Joy Division Padel reserves the right to change the prices of items sold on joydivisionpadel.com at any time without prior notice. Changes in price will not affect already purchased items.

4.2 Sales and Campaigns:

Periodic sales or campaign offers are valid unless otherwise stated, as long as the items are available in stock and/or until the end date of the periodic sale and/or campaign offer is reached under the terms specified in each offer/campaign.

5. Payment and Payment Gateway

5.1 Payment Methods:

Payments for orders and bookings can be made using the payment methods available on our website. We support Visa and Mastercard through secure payment gateways.

5.2 Payment Gateways:

We use Stripe as our payment gateway to process transactions. Stripe ensures secure processing of your payment information using encryption and other security measures. For more details, please refer to Stripe's Terms and Conditions here: https://stripe.com/en-my/legal/ssa.

5.3 Payment Confirmation:

Upon successful payment, you will receive a confirmation email detailing your payment and booking/order details. If there are any issues with your payment, we will contact you using the information provided during the ordering or booking process.

6. Cancellation and Refunds

6.1 Cancellation Policy:

Cancellations are possible up to 24 hours before your scheduled booking.

6.2 Refunds:

In the event of a cancellation, Joy Division Padel will issue a refund in the form of credit to your customer profile at joydivisionpadel.com. This credit can be applied toward future bookings. Please note that cash refunds are not available.

7. Usage and Conduct

7.1 Play at Your Own Risk:

All activities, including court bookings, coaching sessions, or any other use of the facilities at Joy Division Padel, located at Lot 20D, Jalan Penchala, 46050 Petaling Jaya, Selangor, Malaysia, are undertaken at your own risk. While we strive to maintain a safe environment, Joy Division Padel is not responsible for any injuries, accidents, or lost items that may occur during your use of our facilities.

7.2 Safety and Attire:

Proper sports attire and sports shoes must be worn while playing on the courts. Failure to comply may result in being denied access to the courts.

7.3 Children:

If bringing children, they must be accompanied by a parent or another responsible adult who will ensure their safety at all times.

7.4 Cleanliness:

Please ensure you clean up after yourself. Dispose of any rubbish in the provided bins and leave the court and surrounding areas in a tidy condition.

8. Facilities and Services

8.1 Available Facilities:

We provide various facilities including showers, a sauna, an ice bath, a gym, and fitness areas. Parking is also available. For any questions or concerns, please refer to our ground staff.

8.2 Facility Usage:

Facilities such as the shower, sauna, ice bath, and gym are available for use by patrons. Proper conduct and respect for other users are expected at all times.

9. Liability

9.1 Limitation of Liability:

Joy Division Padel shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or facilities.

9.2 Indemnification:

You agree to indemnify and hold harmless Joy Division Padel Sdn Bhd, its employees, and affiliates from any claims or damages arising from your use of our services.

10. Contact Information

If you have any questions or need assistance regarding these Terms & Conditions, please contact us at:

Joy Division Padel Sdn Bhd
Lot 20D, Jalan Penchala,
46050 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Website: www.joydivisionpadel.com

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Malaysia.

Last Updated

These Terms & Conditions were last updated on 1st October 2024.