Privacy Policy

Welcome to Joy Division Padel (www.joydivisionpadel.com). We are committed to protecting your personal information and ensuring that your experience with us is safe and secure. This Privacy Policy explains how we collect, use, and protect your personal information when you register for a user profile, book a padel court, or sign up for coaching sessions, and how we may share information related to our additional facilities.

1. Information We Collect

1.1 Personal Information:

  • Registration Details: When you register for a user profile, we collect your phone number, name, email address, and any other information you choose to provide.
  • Booking Information: When you book a padel court or coaching session, we collect details related to the booking, including the date and time of your booking and any special requests.
  • Payment Information: If applicable, we may collect payment details for processing transactions. This information is processed securely through a third-party payment processor.

1.2 Usage Data:

  • We collect information about your interactions with our website and services, such as IP addresses, browser types, and access times.

2. How We Use Your Information

2.1 To Provide Services:

  • To process your bookings and manage your user profile.
  • To send booking confirmations, reminders, and other service-related communications.

2.2 To Improve Our Services:

  • To understand how our services are used and to improve our offerings based on user feedback and behavior.

2.3 For Marketing and Communication:

  • To send you promotional materials or updates about our services, provided you have opted in to receive such communications.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers:

  • We may share your information with third-party service providers who assist us in delivering our services, such as payment processors or email communication tools. These providers are contractually obligated to handle your information securely and only for the purposes specified by us.

3.2 Additional Facilities:

  • Cafe, Bar, and Gym & Fitness Facilities: Your data may be shared with our cafe, bar, and gym & fitness facilities to manage and enhance your experience with these services. This includes coordinating bookings, promotions, and ensuring seamless integration between our facilities.

3.3 Legal Requirements:

  • We may disclose your information if required to do so by law or to respond to legal processes or requests from government authorities.

4. Data Security

4.1 Security Measures:

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction.

4.2 Data Retention:

  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Your Rights

5.1 Access and Correction:

  • You have the right to access and correct your personal information held by us. You can update your user profile information through our website or contact us directly.

5.2 Opt-Out:

  • You can opt out of receiving promotional communications from us at any time by following the instructions provided in the communication or contacting us directly.

6. Cookies and Tracking Technologies

6.1 Use of Cookies:

  • Our website uses cookies and other tracking technologies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Joy Division Padel Sdn Bhd
Lot 20D, Jalan Penchala,
46050 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Website: www.joydivisionpadel.com

Last Updated

This Privacy Policy was last updated on 1st October 2024.